Shipping & Return Policy

SHIPPING

We do our best to get your products to you as quickly as possible. The items ship directly from the manufacturer warehouse and generally arrive within 5 to 10 business days [note that larger items must ship via freight, adding time to the overall delivery]. In the event that any or all of your items require extra processing time, you will be notified via the contact information provided. The shipping method varies for each product and will be determined by the shipping warehouse. Shipping rates are provided during checkout.

RETURN

In the event that an item needs to be returned e.g. a damaged or incorrect item, contact us immediately to begin the return process. All products are shipped directly from the distributor warehouse and ARE NOT shipped back to the Mono Machines business address. Please note that a 20% restocking fee may be charged for returned products. Please call us with any questions at 800.592.1306 or via the email provided on the contact page. Please provide an order number when contacting us. Thanks!

The MonoMachines Team

If you are having problems with the shopping cart give us a call at 1-800-592-1306.

Also, if you have unique shipping needs don't hesitate to call. Some items will ship via UPS while others must travel by freight. Please contact us if you have any issues.